Enso Connect is an AI guest experience platform for hotels and vacation rentals. Its AI agents run guest messaging, digital check-in, guest verification, upsells and operations end to end from one Unified Inbox and the Boarding Pass guest portal, automating up to 80% of guest communication and generating over $50M in upsell revenue for operators to date. It connects to your existing PMS or directly to Airbnb via its official Airbnb integration. Trusted by 1000+ hospitality brands across 70,000+ doors, Enso Connect is a 2026 Skift IDEA Award winner for Best Guest Experience, a Capterra Shortlist pick, and holds a 4.8/5 rating on Capterra.

Yes. Enso Connect is used by boutique hotels, aparthotels and serviced apartments, hostels, resorts and multi-property hotel groups, as well as short-term and vacation rental managers. It integrates with hotel systems such as Mews and Cloudbeds and with vacation rental PMSs such as Guesty, Hostaway, Hostfully, Lodgify, OwnerRez, Streamline, and Track.

The Boarding Pass is the guest portal built into Enso Connect. It is a branded web app, with nothing to download, where guests verify their identity, check in, receive smart lock codes, add their pass to Apple Wallet, book upsells and experiences, and read your digital guidebook.

EnsoAI learns from the knowledge base you upload, listing data synced from your PMS, your past guest conversations, and policies you write in plain language. In Copilot mode it also learns from the corrections you make to its drafts, and your escalation rules define when it hands a conversation to your team.

Yes. Workflows let you trigger messages and actions on real guest events, branch on your own conditions, and reach guests on the right channel. The Boarding Pass is fully branded and configured per property, so every brand in your portfolio gets its own guest journey.

Most operators are live in under a week. A dedicated onboarding manager connects your PMS, imports your listings, sets up your knowledge base and workflows, and trains your team.