Automate & control access with Smart Locks
Control access from anywhere — lock and unlock remotely, create virtual keys for guests, set temporary codes, and get real-time status updates.
How it works: 3 simple steps
Set up your smart locks in minutes for a seamless guest experience, and manage property access anytime, from anywhere.
1
Connect your smart lock account
2
Pair your properties & locks
3
Create a contactless smart lock check-in experience
Seamless Digital Access
100% Automated Check-Ins
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Protect your property and guests with unique, time-based access codes.
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Spend less time on-site and allow guests to self check-in.
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Keep track of who goes in and out at all times.
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Easier to manage than keys.
Smart Access, Your Way: The Enso Advantage
Get an all-in-one smart lock system that adjusts to your business needs and connects to your PMS.
Locks integrated in your guest journey
Codes are generated automatically in the Boarding Pass.
Once your account is connected and paired to a property, you don’t need to worry about anything. Smart Lock codes and lock/unlock functionality will be set up in the check-in step automatically.
Multiple locks for a single property
Configure your locks to meet your business requirements. From connecting multiple locks to a single property, or one lock to multiple properties; make it easy for the guest to access the property.
Manage device status
Proactively know what needs to be resolved to ensure a smooth contactless check-in experience for your guests.
Receive alerts
Receive alerts via SMS or Email about any device status to proactively manage your contactless check-in experience.
Additional Features
Discover additional features and tools you can use with your Smart Locks.
Lock and unlock remotely
Lock or unlock your properties from anywhere in the world.
Device history
Track device history for all of the times the locks were used.
Temporary codes
Create temporary codes for your property, and give it a name. Need a smart lock access code for maintenance between specific dates? No problem.
Permanent codes
Create permanent codes for your team and assign codes to specific team members. Track usage of that code over time.
What our clients have said about Smart Locks
Frequently Asked Questions
When do you program the lock codes?
Lock codes are generated at the booking confirmation stage. However they are only shared with clients after their verification completion or check-in authorization, manual or automatic. Learn more about our contactless check-in with step by step check-in instructions, gated by the verification and other settings.
What happens if the lock code fails?
Enso Connect has a 3 tier fail system and 2 ways for the guest to access the smart lock. If the code fails, the guest can tap a button in the Boarding Pass and automatically request a new code. If this code fails, we provide a new code. On the third try, we provide a permanently available code that we know already works, and delete it after their stay. The guest can also tap the lock or unlock buttons without entering the code to access the property remotely. If all fails, we send you a notification for manual resolution. This notification can be sent via SMS, Email, or as a notification in our mobile app.
Can I get a notification if there is a problem with the lock?
You can be instantly notified about any device issues via SMS, Email or in our mobile app. The most common smart lock issues are low battery, not paired, device disconnected, or code failed.
When does the code expire for the guest?
The codes expire at the checkout date and time.
What happens if a guest purchases a late checkout?
If a guest purchases a late checkout, the new checkout time is approved, and the code will work until that new checkout time. The code will expire after the checkout time and date.
What happens if i revoke the Boarding Pass access?
If you revoke the Boarding Pass before your guests’ stay, or during the stay, codes will be deleted and the guest will no longer be able to access the property.
