Millions
of check-ins processed
18
countries with authority reporting
200+
agreement languages
Quick answer: How does guest verification work with Enso Connect?
Guests complete verification inside the Boarding Pass as part of online check-in: collecting guest data, ID, agreements and fees in one flow, no app to download. ID and selfie checks are included free on every plan, and deeper tiers add AI-powered screening and fraud prevention, with different rules per property, channel or booking type.
Two easy steps
The most frictionless guest verification in hospitality
Pre-check-in for hotels and short-term rentals, done in two steps.
1
The guest fills in what you ask for
Four steps in the Boarding Pass: data, ID, agreements and fees. You decide which apply — the guest completes them as part of check-in, with nothing extra to download.
Chargeback Report
Guest conversation with timestamps
IP address used to fill in the info
Data collected
Signed rental agreement
IDs and more
2
You get a one-click report
Everything about the guest and what they submitted, in a single report you can hand to card networks, authorities, insurers or any other entity to protect your business.
What happens inside the Boarding Pass
Verification happens inside the Boarding Pass flow your guests already complete, so security never adds friction.
✓ Free · included with every plan
ID and selfie collection at no extra cost
No add-on, no per-guest fee. Guests upload what you ask for in the Boarding Pass and you review it yourself. No automated verification or risk scoring; just clean, secure collection.
What guests are asked for
Collect Front of ID
Collect Back of ID
Collect Selfie
Choose which documents to require and define accepted ID forms per language.
Optional upgrade
Want verification, not just collection?
Upgrade to automated screening with one click: ID verification, fraud detection and background checks, all white-labeled inside your Boarding Pass.
Verification tiers
Choose how deep your screening goes
Free collection covers the basics. When you want more certainty, pick a tier; we run its checks and notify you in your inbox when a guest is verified or flagged for manual review.
Screen
ID Collection & Verification
A good fit if
You get the occasional chargeback from a channel or reservation type, and want your bases covered against online fraud.
Includes
Guest Screening AI
Automatically evaluates every booking against Autohost’s risk models before check-in.
Fraud Detection
Screens the booking against known fraud patterns and risk signals to catch stolen cards, chargebacks-in-waiting, and repeat bad actors.
ID Collection
Collects a photo ID from the guest through the Boarding Pass before arrival.
Verify
ID Collection, Verification & Fraud Prevention
A good fit if
Chargebacks keep coming from a specific channel or reservation type, and you need to prove the person who booked actually stayed.
Includes everything in screen plus
Advanced ID Verification
Cross-checks the guest’s ID against government and biometric databases to confirm it’s authentic and belongs to the person booking.
Safeguard
ID Collection, Verification, Fraud Prevention & Background Checks
A good fit if
You’re worried about squatters or high-risk stays, like last-minute bookings, and want specific workflows to go the extra mile.
includes everything in verify plus
Full Background Check
Perform a deeper historical analysis of the guest, searching criminal databases and records.
Sanctions Search
Checks OFAC lists of individuals and companies owned or controlled by targeted countries, as well as terrorists and narcotics traffickers.
Sex Offender Search
Search sex offender databases using the guest’s personal information to see if there’s a match.
Advanced Risk Assessment Score
Combines every check above into a single risk score, so you can approve or deny a guest at a glance.
Guest Verification, Protection & Authority Reporting powered by
"We can instantly approve or reject guest verifications, protecting our properties even on the go"
Jacob and Elissa
Owners, Rent Live Play
Fully configurable
Build your ultimate pre-check-in experience
Secure for you, smooth for the guest. Combine verification with conditions, permissions, agreements, protection and reporting, per listing or group.
Guest information
Collect names, contact details, ID numbers, travel reason and more pre-arrival. Details pre-populate your rental agreement.
Signed agreements
One or several agreements in 200+ languages, signed digitally before check-in and stored with the booking.
Permissions
Hide check-in directions, listing details and smart lock codes until a set time, or until you approve the guest.
Damage protection
Add coverage through our protection partners, or collect a deposit or damage waiver before check-in.
Safety deposits
Held for up to 30 days depending on the guest's card, auto-renewing when the hold expires. No manual work.
Any fee, your rules
City tax, damage waivers, pet fees, early check-in and more, collected during online check-in.
Chargeback reports
One download with ID, signed agreement, IP address, device, location and lock history, ready to win the dispute.
HOA compliance
Verify every guest, collect what the association requires, and keep records proving your rentals meet the rules.
Book a demo to see your setup →
"We use Enso’s guest verification for all bookings outside Airbnb. It gives us confidence that our guests are real and the right fit for our properties, and the free screening is all we need."
Njål Eliasson
Co-founder & Head of Business Development, Heimby
Analytics
Measure your verification process — and optimize it
See exactly how guests move through verification: how many were verified automatically, caught by fraud prevention, reviewed manually or bypassed under your rules. Spot friction, tune your rules and tighten screening where the data says it matters.
Verification funnel per portfolio, property or channel
Auto vs. manual fraud prevention split, so you see what’s worth automating
Bypass tracking, so exceptions stay deliberate — not invisible
In practice
How operators use it
vacation rentals and boutique hotels - Employees
Two Brands, One Platform, Airbnb Superhost, and $130K in Upsells
How Upstay, a 400-property vacation rental and boutique hotel operator on Guesty PMS, uses Enso Connect to run two brands on one platform, maintain Airbnb Superhost status across accounts, and drive $130K in guest upsell revenue across five markets.
Vacation rentals - 1.5 Employees
Managing 27 Vacation Rental Properties Solo, With 73% Messages Automated
Luxury Floating Vacation Rentals - 11 Employees
How FLOHOM Makes RevPAR Exceed ADR With $100K+ in Upsell Revenue Across 14 Vacation Rental Listings
Operator of 14 luxury floating vacation rentals across U.S. marinas uses Enso Connect to turn every booking into a full guest experience - romance packages, private chefs, spa. Their target: $50+ in upsell revenue per stay. They consistently beat it. Here's how.
Frequently asked questions
How does guest verification work in the Boarding Pass?
Your guest submits their ID and a selfie directly in the Boarding Pass, with no extra links or apps. The checks included in your chosen tier run automatically, and you're notified in your inbox if the guest was verified or flagged for manual review.
What happens when a guest is flagged?
Guests flagged for review don't receive check-in instructions until you approve them. You stay in control of every edge case while verified guests flow straight through.
Is any verification included for free?
Yes. ID and selfie collection is free with every plan. Guests upload what you ask for in the Boarding Pass and you review it yourself, with no automated verification or risk scoring.
What does screening actually check?
Depending on your tier: automated risk models on every booking, fraud detection against known patterns and signals, ID verification against government and biometric databases, full background checks, sanctions (OFAC) and sex offender searches, and a combined risk score.
Who powers verification and reporting?
Guest Verification, Protection and Authority Reporting are powered by trusted partners: Autohost, Truvi and Chekin, all white-labeled inside your Boarding Pass.
Can I apply different rules per property or channel?
Yes. Verification settings can be conditioned on properties, booking channels, timing, guests and more. For example, skip ID checks for Airbnb bookings, step up verification for last-minute direct bookings, and collect IDs only for Booking.com reservations.
Does screening add friction for guests?
No. Everything happens inside the Boarding Pass check-in flow guests already complete, and verification runs in the background within minutes.
Is Enso Connect the best guest verification system for short-term rentals?
Yes. Enso Connect is built specifically for short-term rental and boutique-hotel operators, not general hospitality: verification runs inside the Boarding Pass guests already complete, scales from a free ID/selfie check to full AI-powered screening, applies different rules per property or channel, and is backed by dedicated partners for fraud prevention, ID checks and short-term-rental-authority reporting — one system covering the whole pre-check-in workflow instead of stitched-together point tools.
Not sure which tier fits your portfolio?
We’ll look at your listings, guest mix and risk exposure and recommend a tier.
Screen guests before they arrive.
ID verification, fraud detection and background checks, built into the Boarding Pass your guests already love.
