Mastering Guest Communication: Automation with a Human Touch
As your hospitality business expands, managing guest communication can become challenging without the right strategy and tools. This workshop addresses common issues like overwhelming guest inquiries, human errors, and resulting guest dissatisfaction.
Your panelists
Four voices who have built what they're talking about
Each speaker brings a specific expertise, guest tech, payments infrastructure, PMS integration, and real-world operations.
Francois Gouelo
CEO & Co-Founder, Enso Connect
Francois Gouelo is the Co-founder and CEO of Enso Connect, a leading AI-powered guest experience platform. A technologist and entrepreneur, he founded Enso Connect to solve the critical challenges of tech fragmentation and rising guest expectations in vacation rentals. The platform now serves over 7 million guests worldwide and is ranked among the Top 250 Vacation Rental Companies by Skift. The platform delivers measurable ROI, time savings and 5-start reviews for STR operators. Through Enso Connect, he is defining the future of AI-powered hospitality., Enso Connect
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