Inside the Conciergerie Le Coq Revenue Setup

Turning the Damage Waiver Into a Revenue Line

For most short-term rental operators, damage protection is a friction point - something guests resent, something operators dread enforcing. Conciergerie Le Coq approached it differently.

By configuring the Security Deposit or Waiver product through Enso Connect, the Le Coq team reframed the question entirely. Instead of asking guests to hand over a deposit that might be withheld, they offered a choice: traditional deposit, or a straightforward non-refundable waiver that covers the same risk. Guests who value certainty - knowing they won't be chased for minor wear and tear - opt for the waiver. Guests who prefer to put nothing down take the deposit route.

The result: 41 damage waivers sold in 11 days, generating €1,306 - the single largest revenue line in their first two weeks on the platform. Across a 30-property portfolio averaging multiple check-ins per week during the spring shoulder season, the conversion rate reflects what happens when the offer is positioned correctly and delivered at the right moment in the booking flow.

Flexible Check-In and Check-Out as a Guest Experience Upgrade

The remaining €515 came from 10 flexible timing purchases across early arrivals and late departures. At €25 to €40 per transaction, these aren't high-ticket items - but they convert reliably because the value proposition is straightforward. A guest arriving on an overnight train doesn't want to wait until 3 pm. A couple spending their last morning on the Menton seafront doesn't want to rush back for an 11 am checkout. Enso Connect surfaces the option automatically; guests self-select.

What makes this work at scale is the automation. Without a system handling the timing, delivery, and payment, flexible check-in and check-out upsells require coordination between the team, the guest, and whoever is managing the property that day. With Enso Connect, the offer goes out in the automated pre-arrival sequence. The guest pays through the platform. The team is notified. Nothing falls through the gaps.

What Comes Next: Stay Extensions

During the same 11-day window, three guests submitted stay extension requests through Enso Connect's gap night feature - indicating demand for extended stays across the portfolio. As the Le Coq team refines their gap night pricing and the system builds its conversion history, stay extensions are positioned to add a third automated revenue stream on top of what's already running.

Building Revenue Into the Guest Experience From Day One

Géraldine and Rémy set a high bar when they founded Conciergerie Le Coq - a promise to owners that professional management produces measurably better returns. Enso Connect's upsell and fees layer is part of how that promise gets kept.

In 11 days, with no manual outreach and no new hires, the platform processed 59 transactions and generated €1,821 in revenue that wouldn't otherwise exist. That's not a one-time result - it's a baseline that compounds with every booking, every property, every season.

"We're only just getting started. As we grow the portfolio, having everything automated from day one on every new listing changes everything.”

Rémy Grenet Co-Founders, Conciergerie Le Coq